Privacy Policy
Updated November 9, 2026
This policy explains what NYC Previews ("we", "us") collects at nycpreviews.com, why, and the choices you have. Questions? Email hello@nycpreviews.com.
If you don't sign in
You can use the whole show guide without an account. Anything you mark (♥ Interested, Not for me, Saw it and your ratings), your answers to "What do you like?", and the first name you choose to add are saved only in your own browser on that device. They're never sent to us. Clearing your browser's site data removes them.
If you sign in
- Your email address, used to send you sign-in links and to identify your account.
- Your saved picks, tastes and ratings, so they sync across your devices. Only you can read them, except for what you choose to share with friends (see “Friends and family” below).
- Your display name and friend connections, if you use the friends features.
- Your theater diary: the dates you saw shows and any reviews you write. Only you can read it, except reviews you choose to share with friends one at a time (see “Friends and family” below).
- A record of each "Ask Claude for picks" request (just the time), so we can apply the daily limit.
- Basic account details our sign-in provider keeps, such as when you signed up and last signed in.
"Ask Claude for picks"
When you use this feature, we send Anthropic's Claude AI your tastes, the names of shows you've marked or rated, and details of the shows being considered (titles, dates, theaters and descriptions), so it can suggest shows. If you keep a theater diary, your reviews and the dates you saw shows are included too, so the suggestions reflect your taste. If you have friends in the app, what they share with you (their display names, ♥ and Saw it marks, ratings and any reviews they chose to share) is included as well. We don't send your email or name. Under Anthropic's commercial terms, data sent through their API isn't used to train their models. To save cost, an identical request from you within 30 minutes may be answered from a short-lived saved copy.
"Talk to Bella" (powered by Claude)
When you ask Bella, the ticket assistant, a question, we send Anthropic's Claude your question, the earlier questions and answers in that conversation, the names of shows you've marked or rated, your diary reviews and dates, what your friends share with you in the app, and the show listings, so it can answer. We don't send your email or name, and we don't store your conversations. Each question counts toward a daily limit, which we track by time only.
If you tap the microphone, your speech is turned into text before anything reaches us, and we never receive your voice recording. In the NYC Previews iPhone app this is done by Apple's speech recognition, under Apple's privacy policy. On the website your browser does it; some browsers, such as Chrome, use their maker's speech service (for example Google), under that company's privacy policy. Bella's answers are read aloud either by your device's built-in voice (nothing is sent anywhere for that) or, with the "Bella (natural voice)" option, by ElevenLabs: we send ElevenLabs only the text of Bella's answer, never your question, email or name, and it sends back the audio.
Services we use
These companies process data on our behalf, only to run the site:
- Cloudflare: hosts the website and handles every request. Like all web hosts, it sees your IP address and browser details and keeps short-term logs for security and troubleshooting.
- Supabase: sign-in and the database that stores signed-in users' picks.
- Resend: sends sign-in emails.
- Anthropic: the Claude AI behind "Ask Claude for picks" and Bella.
- ElevenLabs: turns the text of Bella's answers into her natural voice.
- Google Fonts and jsDelivr: deliver the site's fonts and a code library, so they see your IP address when the page loads.
Show listings, rush and lottery details come from public sources. Links to lotteries, box offices and show websites take you to other sites with their own privacy policies.
Cookies and storage
We don't use advertising or analytics cookies. The site stores a few things in your browser so it works: your picks (if not signed in), your sign-in session, your chosen dates and filters, and a saved copy of the show list so the app works offline.
How long we keep data
We keep a signed-in account's email and saved picks for as long as the account exists. Ask Claude request records are used for daily limits and kept with the account. You can delete your account yourself at any time: sign in and tap Delete account next to Sign out at the top of the guide. That immediately and permanently deletes your sign-in and everything saved with it (picks, ratings, tastes, theater diary, name and friend connections). If you email us instead, we delete it within 30 days.
Your choices
- Use it without an account: everything stays on your device.
- Sign out at any time. Your picks stay in your account and on that device.
- Delete your account: tap Delete account next to Sign out, in the app or on the website.
- See or export your data: email hello@nycpreviews.com from the address you signed in with, and we'll take care of it.
Friends and family
If you sign in, you can connect with friends and family using your personal invite link. Connections are mutual and only happen when someone opens your link and accepts. Nobody can search for or browse other users.
You can also create or join groups. A group has one link that anyone in it can share; whoever opens it and signs in joins. Everyone in a group sees the same things about each other that friends see (below), plus the names of the group's members. You can leave a group at any time, and the person who created it can remove members.
- What friends see: the display name you choose, the shows you've marked ♥ Interested, and the shows you've marked Saw it with your rating, and any diary review where you switched on “Share this review with friends” (with the date you saw it). Diary reviews are private unless you share them, one at a time. Friends can't see your "Not for me" marks, your taste answers or your email address.
- Your control: sharing is on when you connect with someone. You can turn off "Share my picks with friends" at any time in the Friends panel, and you can remove any friend. What friends share with you is also used, by name, when Claude or Bella suggests shows for you.
- "Let's go": this opens your phone's share menu with a message you send yourself. We don't send messages to your friends.
Children
NYC Previews isn't directed at children under 13, and we don't knowingly collect personal information from them. If you believe a child has signed up, email us and we'll delete the account.
Security
Data travels over encrypted connections (HTTPS), account data is protected by per-user access rules, and keys to the services we use are stored as encrypted secrets. No online service can promise perfect security, but we take reasonable steps to protect your information.
Changes
If we change this policy, we'll update the date at the top. For significant changes, we'll also note it on the site.